Hi,
Good day to you.
We would like to express our disappointment regarding our stay at Thalang Resort, as the service did not meet our expectations.
Firstly, communication was difficult as the staff had limited understanding of English, which caused a significant amount of time and effort to resolve basic matters. We had specifically requested a non-smoking room, however the room provided had a strong smoke smell. Additionally, the hot water in the shower was not functioning properly, and there was an electrical short-circuit issue in the room, which raised safety concerns.
Regarding laundry services, we were informed that it was not available at all times and only in the morning. This was not mentioned in advance, and there was also no washing machine provided, which was inconvenient. The resort is located quite far from main areas, and we had difficulty finding drivers for transportation. Although airport transfer was agreed upon, it was not provided.
We also experienced disturbances from guests in nearby rooms, which made our stay uncomfortable. As there were only three girls staying, safety at night was a major concern for us. We expected a safe and secure environment, and unfortunately, this did not meet our expectations.
We kindly request clarification on why these important details were not communicated beforehand, and we hope this feedback will be taken seriously to improve future guests’ experiences.
Thank you for your time and understanding.
訪客用戶
夫妻/情侶出遊
標準雙人房
入住於2024年12月
4.2
很好
評價於:2025年02月04日
Decent little spot by naka market. Perfect place to stop at on your travels before home or rest period away from the mad areas also to get all your bits and pieces from the weekend market.
Hi,
Good day to you.
We would like to express our disappointment regarding our stay at Thalang Resort, as the service did not meet our expectations.
Firstly, communication was difficult as the staff had limited understanding of English, which caused a significant amount of time and effort to resolve basic matters. We had specifically requested a non-smoking room, however the room provided had a strong smoke smell. Additionally, the hot water in the shower was not functioning properly, and there was an electrical short-circuit issue in the room, which raised safety concerns.
Regarding laundry services, we were informed that it was not available at all times and only in the morning. This was not mentioned in advance, and there was also no washing machine provided, which was inconvenient. The resort is located quite far from main areas, and we had difficulty finding drivers for transportation. Although airport transfer was agreed upon, it was not provided.
We also experienced disturbances from guests in nearby rooms, which made our stay uncomfortable. As there were only three girls staying, safety at night was a major concern for us. We expected a safe and secure environment, and unfortunately, this did not meet our expectations.
We kindly request clarification on why these important details were not communicated beforehand, and we hope this feedback will be taken seriously to improve future guests’ experiences.
Thank you for your time and understanding.
訪客用戶
夫妻/情侶出遊 標準雙人房
入住於2024年12月
4.2
很好
評價於:2025年02月04日
Decent little spot by naka market. Perfect place to stop at on your travels before home or rest period away from the mad areas also to get all your bits and pieces from the weekend market.
Whereeveryouwillgo
商務出差
標準雙人房
入住於2024年12月
訪客用戶
獨自出遊
標準雙人房
入住於2025年01月
Jey.Jey
好友出遊
標準雙床房
入住於2025年01月
訪客用戶
商務出差
標準雙人房
入住於2025年08月
M220202****
幫他人預訂
標準雙人房
入住於2025年01月
訪客用戶
商務出差
標準雙人房
入住於2025年07月
訪客用戶
商務出差
家庭房
入住於2025年11月
K_A_I
家庭出遊
標準三人房
入住於2025年12月
訪客用戶
夫妻/情侶出遊
標準雙人房
入住於2024年12月
KK SKRIRG
商務出差
標準雙人房
入住於2024年11月
Whereeveryouwillgo
商務出差 標準雙人房
入住於2024年12月
訪客用戶
獨自出遊 標準雙人房
入住於2025年01月
Jey.Jey
好友出遊 標準雙床房
入住於2025年01月
訪客用戶
商務出差 標準雙人房
入住於2025年08月
M220202****
幫他人預訂 標準雙人房
入住於2025年01月
訪客用戶
商務出差 標準雙人房
入住於2025年07月
訪客用戶
商務出差 家庭房
入住於2025年11月
K_A_I
家庭出遊 標準三人房
入住於2025年12月
訪客用戶
夫妻/情侶出遊 標準雙人房
入住於2024年12月
KK SKRIRG
商務出差 標準雙人房
入住於2024年11月